Telehealth / Zoom Services Disclaimer

Effective Date: February 13, 2026

Broadway Counseling Services of Denver (“we,” “us,” or “our”) provides telehealth services, including mental health counseling, DUI education, and substance use disorder treatment, using secure video conferencing platforms such as Zoom for Healthcare.

By using telehealth services, you acknowledge and agree to the following terms:

1. No Therapist-Client Relationship via Telehealth

Use of the Website or telehealth platform does not create a therapist-client relationship. A formal relationship is established only after:

Completion of required intake forms
Signed agreements (including Telehealth Consent and HIPAA / 42 CFR Part 2 acknowledgments)
Acceptance by a licensed provider

2. Risks of Telehealth Services

Telehealth sessions involve the transmission of your personal and clinical information over electronic systems. While we use reasonable security measures, you acknowledge that:

Electronic communications carry inherent privacy risks
Technology failures or interruptions may occur
Absolute confidentiality cannot be guaranteed

3. Privacy and Security Measures

We use:

HIPAA-compliant telehealth platforms
Encryption where applicable
Business Associate Agreements (BAAs) with technology vendors

You are responsible for participating in sessions from a private and secure location and for preventing unauthorized access to your session.

4. Protected Health Information (PHI)

Telehealth services are subject to:

HIPAA (Health Insurance Portability and Accountability Act)
42 CFR Part 2 (Substance Use Disorder Confidentiality)
Colorado state confidentiality laws

Your clinical information is treated as Protected Health Information (PHI) once you establish a therapist-client relationship. Telehealth communications do not automatically create PHI until services are formally initiated.

5. Emergency Situations

Telehealth services are not appropriate for emergencies.

If you are experiencing a mental health or substance use crisis, you must:

Call 911 immediately
Contact your local emergency room
Call the Suicide & Crisis Lifeline at 988 (U.S.)

Do not rely on telehealth sessions for urgent or emergency care.

6. Limitations of Telehealth Services

By participating in telehealth sessions, you acknowledge:

Group confidentiality may be limited in virtual sessions
We cannot control the environment of other participants in group sessions
Session recordings, screenshots, or unauthorized sharing by participants are prohibited

Violations of confidentiality by participants may occur despite our policies.

7. Consent Acknowledgment

Before your first telehealth session, you must sign a Telehealth Consent Form that:

Confirms you understand the risks and limitations
Authorizes participation in electronic sessions
Confirms understanding of emergency protocols

You may withdraw consent at any time, but doing so may terminate telehealth services.

8. Contact

For questions about telehealth services, privacy, or technology concerns:

Broadway Counseling Services of Denver
Website: https://broadwaycounseling.com
Email: bcsofdenver@gmail.com
Phone: (303) 733-8784